
GreyLabs AI Partners with Federal Bank to Deploy Voice AI Across Customer Interactions
GreyLabs AI has partnered with Federal Bank to bring Voice AI into everyday customer interactions, with applications spanning collections, card activation and EMI conversion.
The partnership is aimed at using conversational artificial intelligence to make customer engagement more consistent, timely and efficient across key banking use cases.
As part of the collaboration, Voice AI is being used for collections, including EMI reminder and post-due calls. The technology is intended to help Federal Bank engage customers consistently and at scale while supporting its collections processes.



































