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The Consumer Protection Act, 1986 (In short, ‘The Act’) is benevolent social legislation that lays down the rights of the consumers and provides for the promotion and protection of the rights of the consumers. The first and the only Act of its kind in India, it has enabled ordinary consumers to secure less expensive and often speedy redressal of their grievances. Information about Consumer Protection Forum is important for various TN examinations. Find necessary information in this blog.

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In order to provide for better protection of the interests of the consumer, the Consumer Protection Bill, 1986 was introduced in the Lok Sabha on 5^th December 1986.  The Consumer Protection Bill, 1986 seeks to provide for better protection of the interests of consumers and establish  Consumer councils and other authorities for the settlement of consumer disputes. Three-tier quasi-judicial machinery, called Consumer Fora, has been established in the district. State and National levels to provide simple, inexpensive, and speedy redressal to consumer disputes.

Rights of Consumers : 

Right to Safety

This means the right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs but also fulfill long-term interests. Before purchasing, consumers should insist on the quality of the products as well as on the guarantee of the products and services. They should preferably purchase quality marked products such as ISI, AGMARK, etc

Right to be Informed

Means the right to be informed about the quality, quantity, potency, purity, standard, and price of goods so as to protect the consumer against unfair trade practices. Consumers should insist on getting all the information about the product or service before making a choice or a decision. This will enable him to act wisely and responsibly and also enable him to desist from falling prey to high-pressure selling techniques

Right to Choose

This means the right to be assured, wherever possible of access to a variety of goods and services at a competitive price. In the case of monopolies, it means the right to be assured of satisfactory quality and service at a fair price. It also includes the right to basic goods and services. This is because the unrestricted right of the minority to choose can mean a denial for the majority of its fair share. This right can be better exercised in a competitive market where a variety of goods are available at competitive prices

Right to be Heard

This means that consumers’ interests will receive due consideration at appropriate forums. It also includes the right to be represented in various forums formed to consider the consumer’s welfare. The Consumers should form non-political and non-commercial consumer organizations which can be given representation in various committees formed by the Government and other bodies in matters relating to consumers.

Right to Seek redressal

Means the right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes the right to fair settlement of the genuine grievances of the consumer. Consumers must make complaints about their genuine grievances. Many a time their complaint may be of small value but its impact on society as a whole may be very large. They can also take the help of consumer organisations in seeking redressal of their grievances.

Right to Consumer Education

Means the right to acquire the knowledge and skill to be an informed consumer throughout life. Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation. They should know their rights and must exercise them. Only then real consumer protection can be achieved with success.

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