IBPS Clerk Renamed as Customer Service Associate, Check Official Notice

The Institute of Banking Personnel Selection (IBPS) has announced a significant change in the recruitment of Clerks under the Common Recruitment Process (CRP) for 2024. Starting from April 1, 2024, the position previously called “Clerk” in Public Sector Banks has been renamed to “Customer Service Associate” (CSA). This change was introduced to better reflect the role of these employees in helping customers and handling various banking services. So, the CRP CLERKS–XIV will now be CRP-CSA-XIV.

IBPS Clerk Renamed as Customer Service Associate

Here are the main details regarding the updated designation:

• New Title: The job title of “Clerk” is now changed to “Customer Service Associate” (CSA) for all candidates hired through the CRP Clerks–XIV recruitment.
• Effective Date: This new title has been effective since April 1, 2024.
• Updated Recruitment Process Name: The current CRP Clerks–XIV recruitment process will now be known as CRP-CSA-XIV, which stands for Common Recruitment Process for Customer Service Associates.
• Same Terms & Conditions: All other details, requirements, and processes mentioned in the original notification dated July 1, 2024, remain the same. Any additional updates will be posted only on the official IBPS website.

IBPS Clerk Renamed as Customer Service Associate Official Notice

The IBPS has officially renamed the “Clerk” position to “Customer Service Associate” (CSA) in Public Sector Banks, effective April 1, 2024. This change is part of the CRP-CSA-XIV recruitment, previously known as CRP Clerks–XIV. All other terms, conditions, and eligibility criteria from the original notification remain the same. Candidates can check the IBPS website, www.ibps.in, for further updates.

What Does This Mean for Candidates?

With this change, the role of “Customer Service Associate” emphasizes the importance of customer service in banks. CSAs will continue to perform tasks like:

• Helping customers with questions about their accounts
• Providing information about banking products and services
• Managing daily banking transactions
• Supporting branch operations to ensure a positive experience for customers

This change highlights the importance of customer support and assistance, making banks more focused on customer satisfaction.

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