JAIIB RBWM Syllabus 2024, Know all the Topics

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JAIIB RBWM Syllabus 2024

JAIIB RBWM Syllabus 2024: The Indian Institute of Banking and Finance or IIBF conducts the JAIIB exam twice a year. The Junior Associate for the Indian Institute of Banking or JAIIB exam is the first promotional exam for banking professionals. Retail Banking and Wealth Management is the fourth paper of four for the exam. This article will provide a detailed JAIIB RBWM syllabus.

JAIIB Selection Batch Oct-Nov 2024

JAIIB RBWM Syllabus – Exam Pattern

Before we get into the syllabus, let’s take a look at the question and mark distribution for RBWM.

SubjectsNo. of QuestionsTotal MarksDuration
Retail Banking and Wealth Management1001002 hours

As you can see, the paper consists of 100 questions for a total of 100 marks. The paper is of a 2-hour duration. There is no negative marking and candidates require a minimum of 50 marks out of 100 to clear the paper.

JAIIB Retail Banking and Wealth Management Syllabus

Paper 4 of JAIIB is Retail Banking and Wealth Management. The paper consists of a total of 4 modules as listed below:

  • Retail Banking 
  • Retail Products and Recovery 
  • Support Services – Marketing of Banking Services/Products 
  • Wealth Management

RBWM Module A Syllabus – Retail Banking 

The syllabus for Module A of RBWM is below:

Retail Banking: IntroductionCharacteristics of Retail Banking; Advantages of Retail Banking; Constraints in Retail Banking;Evolution of Retail Banking; Prerequisite for Success of Retail Banking; Challenges for Retail Banking Future of Retail Banking
Retail Banking: Role within the Bank OperationsBusiness Models
Applicability of Retail Banking Concepts and Distinction between 
Retail and Corporate/Wholesale Banking
Applicability of Retail Banking Concepts; Distinction between Retail and Corporate/ Wholesale Banking
Branch ProfitabilityBanking System: An Introduction; Banking in India; What is Profitability? What is Profit? Gross Profit, Operating Profit and Net Profit; Profit and Profitability in the context of Banking;Traditional Measures of Profitability; The ROA (Return on Asset); Return on Equity (ROE) for Banks; Branch Operating Efficiency; Strategies for Improving Efficiencies of Banking Operations; Factors Affecting Profitability of Banks in India; Profitability Analysis of Bank Branches; Steps to Improve Branch Profitability; Essential Factors to Make Continuous Improvement in Profitability

RBWM Module B Syllabus – Retail Products and Recovery

The syllabus for Module B of RBWM is below:

Customer RequirementsMaslow’s Theory and Customer Requirements; Customer Requirements about Service Quality
Product Development ProcessProduct Development Process; Product Life Cycle; Product Lines of a Banker; Deposit Products or Liability Products; Credit Products or Asset Products; Other Products and Services; Other Fee Based Services – Distribution of third party products; New Product Development; Stages in New Product Development; Constraints in New Product Development; Product Management; Product Policy
Credit ScoringWhat is a Credit Score?; Evolution of Credit Scoring; What is a Good Credit Score?; Credit Scoring Model; Managing the Credit Score; Positive Side of Credit Score; Warning Signs inCredit Score; Credit Information Companies in India; Issues in Credit Scoring; Mistakes in Credit Scoring; Troubleshooting Credit Score
Important Retail Liability ProductsDemand Deposits : An Introduction; Current Deposit: An Introduction; Main features of Current Deposit Account; Advantage of Current Deposit Account; Documents required for opening various types of Current Accounts; Opening of Current Account; Operational Instructions in Current Account; Transfer of Accounts; Inoperative Accounts; Closure of Current Account; Savings Bank Account: An Introduction; Advantages and Importance of Savings Bank Deposits to Customers; Who Can Open a Savings Bank Account?; Deregulation of interest in Savings Deposit Account; Maintenance of Balance in Savings Bank Account and Interest Payment; Restrictions on Transactions in SB Account; Services offered in Savings Bank Accounts; Time Deposit – An Introduction; Periodicity of Time Deposit; Operational instructions; Interest on Fixed Deposit; Term Deposit accounts of minors; Premature Paymentof FD; Operational Issues of FD; Advances Against Bank’s own Time Deposit Receipts;Renewal of FD; Recent Rule of RBI on overdue FD; Form 15 G/ 15 H; Deposit of TDS to Income Tax Department by Banks; 2 in 1 Account; Recurring Deposit (RD)
Important Retail Asset ProductsHome Loans; Housing Loan under Prime Minister’s Awas Yojana (PMAY); Home Improvement Loans; Home Decor Loans; Auto/Vehicle Loans; Personal Loans; Educational Loans; Other Retail Loans; Processing of Retail Loans
Credit and Debit CardsCredit Cards; Charge Cards; Pre-paid Cards; Debit Cards; Co-branded Cards; Contactless Cards
Remittance ProductsElectronic Payment Systems; National Electronic Funds Transfer (NEFT); Real Time Gross Settlement (RTGS); Electronic Clearing Services (ECS); National Automated Clearing House(NACH) System; Aadhaar enabled Payment System (AePS); Bharat Bill Payment System(BBPS); Benchmarking India’s Payment System
Digitisation of Retail Banking ProductsTechnology in Retail Banking; Technology Processes in Retail Banking; Some Important User Friendly Features; Customer Analytics; Institute for Development and Research on Banking Technologies (IDRBT); Indian Financial Network (INFINET); Structured Financial Messaging System (SFMS); National Financial Switch (NFS); Indian Banking Community Cloud (IBCC); Wealth Management Solutions; Digital Lending
Role of AI and Technology in Retail BankingDimensions of Banking Technology; Banking Today; Relationship between Banking andVTechnology; Evolution of Banking Technology; A New Era in Banking; Evolution of Banking Technology in India; Challenges towards adoption of Technology by Indian Banks; Technology in Retail Banking; Benefits of Technology in Retail Banking; Artificial Intelligence (AI);Difference between Artificial Intelligence (AI) and Automation; Evolution of Artificial Intelligence; Artificial Intelligence Industry in India; Artificial Intelligence in Indian Banking Industry; Indian Banks and the Technology; Why AI in Banking Industry?; Benefits of Artificial Intelligence Technology in Banking and Finance; Artificial Intelligence in Retail Banking;Artificial Intelligence in Retail Banking in India; The Challenges Facing India’s AIDevelopment; Benefits of AI in Retail Banking
Recovery of Retail LoansRepayment in Retail Loans; Default and Re-scheduling in Retail Loans; Monitoring of LoanAccounts; Classification of Irregular Loan Accounts; Recovery Policy of Banks; Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002(SARFAESI Act); Debt Recovery Tribunal (DRT); Recovery through Lok Adalat; EngagingDirect Recovery Agents
Management Information SystemsThe main elements of MIS; Role of Management Information Systems; Role of MIS inImproving decision making; Role of MIS in Banking Industry; Designing MIS for a Bank; Issues Related to Management Information System (MIS); Suggestions for Solution to MIS related issues
SecuritizationSecuritization of Assets

RBWM Module C Syllabus – Support Services – Marketing of Banking Services/Products

The syllabus for Module C of RBWM is below:

Marketing – An IntroductionMarketing in Retail Banking; Marketing Mix in Retail Banking
Delivery Channels in Retail BankingChannel Experience; Physical/Direct Channels – Branch; Automated Teller Machines; Pointof Sale Terminal; Mobile Banking; Internet Banking; Customer’s Liability on UnauthorizedElectronic Transactions
Delivery ModelsDelivery Models; Internal Customers – Staff at the Branch Level; Dedicated MarketingManagers; Direct Selling Agents (DSAs); Tie-up with Institutions/OEMs/Dealers, etc.
Customer Relationship Management in Retail BankingCustomer Relationship Management in Retail Banking; Why CRM?; Implementation Aspectsof CRM in Banks; Implementation Process of CRM in Banks; Implementation Stages in CRM; Benefits of CRM; Impact of CRM on Customer Satisfaction
Service Standards for Retail BankingMembers of BCSBI; Main Aims and Objects; Code of Banks’ Commitment; Code of Banks Commitment to Micro and Small Enterprises; Function of BCSBI; Code Compliance Rating; Customer Grievances Handling Mechanism; General Information
Marketing Information Systems- A Longitudinal AnalysisFunctions of MKIS; Components of MKIS; The MKIS Model; Observations; Usage of Computers in MKIS; Supports for Marketing Management; Supports for Marketing MixDecisions; Use of Decision Models; Performance of MKIS; Recommendations; Advantages of MKIS

RBWM Module D Syllabus – Wealth Management

The syllabus for Module D of RBWM is below:

Importance of Wealth ManagementWealth Management – Broad View; Wealth Management Business Structures; Wealth management process; Wealth Management Products and Services; Alternative asset; Bond; Insurance; Mutual fund; Real Estate Service; Retirement Planning; Strategic Business Strategy; Will Writing; Private Wealth Management; Personal Financial Planning; WealthManagement Assessment; Private Banking; Benefits of Wealth Management; Importance of Wealth Management
Investment ManagementElement of Investment; Basics of Investment Management; Steps in Investment Management; Investment Banking; Services being offered by Full-service Investment Banks; Investment Bank Organizational Structure; Investment Management Vs Investment Banking; Portfolio Management; Objectives of Portfolio Management; Key Elements of Portfolio Management; Portfolio Management Vs Investment Banking; Role of Portfolio Manager; Portfolio Management Service Vs Mutual Funds (MFs); Types of Portfolio Management Services; Steps Wealth management of the Portfolio Management Process; Advantages of Portfolio Management Services; Disadvantages of PMS; Recent developments in the Portfolio Management Services area inIndia
Tax PlanningClassification of Tax Structure in India; Financial Year; Assessment Year; Previous Year; Concept of Previous Year & Financial Year vis-a-vis Assessment Year; Residential Status for income Tax; A few important terms in Income Tax; Heads of Income for computation of the total income; Income Tax Slab rate for FY 2021-22 (AY 2022-23); Conditions for opting NewTax Regime; Examin Indiaple for Old Tax Regime Vs New Tax Regime & which is better; Income TaxSlabs for non-individual entities; Investment Products for Tax Savings; Estate Planning-Tax, Planning through Wills/ Trusts; Capital Gains Tax
Other Financial Services Provided by BanksDistribution of Third Party Products in Retail Banking; Mutual Fund Business; Insurance Business; Some Social Security Insurance Schemes; Cross Selling; Depository Services by Banks; Portfolio Management Services; Factoring; Other Agency Business by Banks
Additional Reading Material on Home Loans Lender’s Appraisal ProcedureAppraisal Procedures; Application Form; Documents to be Submitted for Availing a HomeLoan; Application Received through Agent; Appraisal of Loan Request; Other Relevant Issuesat Pre-sanction Stage; Documentation; Mortgage; Registration of Documents; Detection of Forged and Fabricated Title Deeds; Other Securities; Registration of Charges with CERSAI on Security Internet; Monitoring; Closure of Account; Home Loan Frauds
Housing Finance and Tax PlanningTax Benefits in Respect of Housing Finance
Mortgage AdviceDevelopment of “Home Information Packs”; Time Value of Money-interest and Annuities;Capital Gains; Loan Calculator and Loan Amortization Schedule
Valuation of Real PropertyWho does Valuation?; Land with Building; Life of Structures; Sinking Fund; Reverse Mortgage

JAIIB AFM Syllabus – Frequently Asked Questions

Q1. How many questions are asked for JAIIB RBWM?

A1. JAIIB RBWM ie. JAIIB Paper 4 consists of 100 questions for 100 marks.

Q2. JAIIB RBWM has how many modules?

A2. The Retail Banking and Wealth Management paper for JAIIB has a total of 4 modules.


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