Consumer Protection Act: The Consumer Protection Act addresses public grievances and helps them receive compensation. The government implemented it in 1986, and it has given a forum to the consumers to raise their voices against any insufficiency or malpractice in goods and services provided. The Act helps both parties to resolve their conflict/ issue and avoid lengthy legal procedures. It provides a platform for the consumers to air their grievances. The forum steps in and helps the consumer get adequate compensation for the harassment while safeguarding the consumer’s interest. But for the sectors exempted by the Central government, Consumer Protection Act– COPRA covers the goods and services of all the co-operative, private, and public sectors.
This article contains details of the Consumer Protection Act– COPRA, rights and responsibilities of consumers, the necessity for the revised act 2019, complaints and liabilities, and other relevant information.
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Consumer Protection – COPRA– Rights of the Consumer
Right to Safety
The consumer has the right to get all information regarding the quality and guarantee/ warranty of the goods they wish to purchase. It is advisable to select government-certified products like AGMARK and ISI.
Right to be informed
The manufacturer should provide the consumer with all information regarding the product, and this will help the consumer select wisely and make an informed decision.
Right to Choose
The consumer should be allowed to choose from various goods while comparing the quality and prices of the products available.
Right to Consumer Education
Consumers should be well informed regarding their rights to avoid being cheated, fooled, or taken advantage of.
Right to be heard
If the manufacturer or the supplier exploits or takes advantage of the consumer, the latter has the right to seek justice against the unfair practices.
Right to seek redressal
In case of any exploitation/ malpractice meted out to them, the consumer has the right to seek redressal.
Conclusion:
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Frequently Asked Questions
The rights are:
Right to Safety: The consumer has the right to get all information regarding the quality and guarantee/ warranty of the goods they wish to purchase. It is advisable to select government-certified products like AGMARK and ISI.
Right to be informed: The consumer should be provided with all information regarding the product, and this will help the consumer select wisely and make an informed decision.
Right to Choose: The consumer should be allowed to choose from various goods while comparing the quality and price of the products available.
Right to Consumer Education: The consumer should be well informed regarding their rights to avoid being cheated, fooled, or taken advantage of.
Right to be heard: In case the manufacturer or the supplier exploits or takes advantage of the consumer, the latter has the right to seek justice against the unfair practices.
Right to seek redressal: In case of any exploitation/ malpractice meted out to them, the consumer has the right to seek redressal.
The Consumer Protection Act addresses public grievances and helps them receive compensation for it. It has given a forum to the consumers to raise their voices against any insufficiency or malpractice in goods and services provided. The Act helps both parties to resolve their conflict/ issue and avoid lengthy legal procedures. It provides a platform for the consumers to air their grievances. The forum steps in and helps the consumer get adequate compensation for the harassment while safeguarding the consumer’s interest.
The Consumer Protection Act aims to protect the consumers’ rights. This is done by deputing authorities who take timely and effective action to settle the consumer disputes.
The responsibilities of a consumer are:
Responsibility to be aware
Responsibility to think independently
Responsibility to speak out
Responsibility to complain
Responsibility to be an Ethical Consumer
The digital era has provided new access to easy shopping, abundant choices, easy payment options, and the convenience of online shopping. This has also increased the consumers’ expectations, who now desire better service and quality products. In this scenario, new challenges related to consumer protection have also arisen. To deal with these new challenges, the new Consumer Protection – COPRA 2019 has been implemented.
The Act of 2019 has established CCPA (Central Consumer Protection Authority) as a regulatory body. It will promote, safeguard, and regulate consumer rights and address the consumers’ grievances. It will also deal with the cases related to violation of consumer rights, unfair trade practices, and others. CCPA has the right to order reimbursement of the price of goods and services, cancel licenses, recall products, charge penalties, and file suits. The investigation wing of the CCPA investigates consumer law violations and takes necessary and effective action.
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