Previous Year Questions

Question :

Directions [Set of 7 Questions]:Read the following passage carefully and answer the questions that follow.

Workplace culture has emerged as a critical element to prevent burnout and support employees experiencing emotional distress. Organizations that promote a sense of collective compassion - by supporting noticing, feeling and acting on the suffering of others at the workplace - may see improvements in both employee performance and job satisfaction. The emotions of sympathy, empathy and compassion play an important role in developing a compassionate work culture, by helping us pay attention, in professionally appropriate ways. Sympathy is the superficial recognition of the distress of another individual and is the first step towards developing a compassionate workplace. The emotion of empathy compels us to take the time and attention to investigate and understand the response of the individual in distress. Compassion is noticing, feeling and then acting on the suffering of others. Workers' acknowledgement and response to these emotions vary according to their professional duties and boundaries. But compassionate action can make the difference at the workplace, whether through small moments of kind interpersonal interaction or sustained collective effort to address complex and multifaceted challenges.

Building an organizational culture that encourages compassion requires employers and employees to create time and space for listening. The cause of a person's distress, whether displayed in the workplace or not, can be complex, multi-faceted and not easily solved. Compassion satisfaction, or the joy and pleasure of providing care to others, provides the caregiver with the long-term fortitude to help others. While compassion is not itself limited or easily extinguished, acting on it can be slowed or stopped by burnout or compassion fatigue. The symptoms of fatigue include a changed worldview to negative, helplessness, hopelessness and leaving the individual in distress.

The main symptoms of burnout are physical fatigue, mental and emotional exhaustion, feeling unacknowledged or unimportant and viewing the people one serves and one's colleagues with apathy or a lack of care. These symptoms can hinder a compassionate individual from acting on their emotions, creating moral distress for employees who want to be helpful, but do not have the time, energy or fortitude to act on their sympathy. Ensuring that leaders (both formal and informal) model follows the techniques of reducing the burnout by displaying importance of rest by scheduling, and taking, breaks throughout the workday.

Which of the following is/are TRUE as per the passage?

I. Interpersonal interaction helps in addressing multifaceted challenges.

II. Lack of care among employees can hinder jealousy.

III. Hopelessness is a symptom of fatigue.