The Comprehensive Guidelines for Handling Public Grievances issued by the Union Government aim to make the grievance redressal process time-bound, accessible, and effective. Key highlights include:
Appointment of Nodal Officers for Public Grievances in all Ministries/Departments who will address grievances promptly, fairly, and efficiently. This is correct.
The timelines for effective grievance redressal have been reduced to 29 days. However, the revised timeline is actually 21 days, not 29 days.
The redressal of grievances shall be undertaken in a whole government approach, and an action taken report shall be filed by the grievance redressal officers on CPGRAMS. This is correct.
Therefore, the correct statements are I and III only.
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