Previous Year Questions

The sentences talk about customers' perception of a company when they interact with a human and when a machine takes the place of a human. Sentence C is the first sentence in the order as it describes the perception of customers when a person interacts with them and the contrast of this action that is, the customer's response or reaction when they interact with a machine on the same thing is given in sentence A and so, it follows C. Sentence B follows A, as B mentions the place where the contradiction is mentioned and sentence D takes the last place as it describes the assessment made by the research paper and the conclusions about the same. Therefore, the correct order of the sentences is CABD.

Hence, the correct answer is option (a).